General conditions, contracting or presentación of the service

These general conditions of purchase, contracting or provision of service (the "General Conditions") regulate the purchase by the Customer (the "Customer or user") of the products sold by the Seller ("Seller or Shop ”) through the Marketplace on the website ("") whose owner is TICsmart SL B93975675, while the public contract 09CA-202061 is in force with an initial duration of July 21, 2021 to November 20, 2021 with an option of one year of extension, pending approval of this extension at the time.

These General Purchase Conditions are completed and supplemented by the particular conditions that can be established.


You are not buying directly from the owners of, but to Buy sellers.

Each seller has their own management deadlines and procedures, shipping methods and pricing policies, sales conditions, shipping policies returns and refunds, so before purchasing a product, the buyer should read all the information, especially the policies of said store, and in case of doubt, directly with the seller at the option enabled in the store.

Shipping costs will be paid by the seller, within the area geographical delivery established by each seller in accordance with the policies of each store.

Shipping costs will be paid by the seller, within the area geographical delivery established by each seller in accordance with the policies of each store.

Buyers are responsible for reading the description of items before to make a purchase.

You can find information about the products and / or services offered by the sellers of the marketplace in the spaces of each seller and in the General Contract Conditions.


  • The final prices of all products and / or services, together with their features, offers, discounts, etc. are reflected in each of the products and / or services offered in by Stores.
  • The Client, as a registered user, may add the product or service you want to purchase in the shopping cart.
  • The product supplied by the Store will correspond to the descriptions and specifications provided to the Client during the purchasing process. The information of each product includes a small description, the price (including taxes).
  • Once the purchase process is finished,, at name of the Seller, will provide the customer with a purchase confirmation made, which will include the information related to the purchase of the product requested by the client.
  • At this time, the contract will be formalized and will involve the full acceptance by the customer of the commercial offer of the seller / store made through the Marketplace and, from the applicable conditions.
  • All purchases are subject to the verification procedures of availability of product by the Seller and payment by part the client's.
  • The seller may reject the order in case of lack of availability of the product proceeding to the refund of the amount.
  • You can reject the order due to lack of payment by the Customer.
  • With regard to food products, the Seller will notify the Customer, before the purchase is made and at the time of delivery product, food information in accordance with the provisions of the Regulation (EU) No. 1169/2011 of the European Parliament and of the Council, of 25 October 2011, on the food information provided to the consumer. Regulation (EU) No. 1169/2011 of the European Parliament and of the Council, of October 25, 2011, on food information provided to the consumer. legislation / monographic-legislative-compilations / pdaaloscerealesiv_tcm30-79083.pdf
  • The customer may request to the Store (seller) the shipment together with the order of the invoice that the Client must keep in case of change or return and for the correct provision of the appropriate guarantees.


The final prices of all products and / or services, together with their features, offers, discounts, etc. are reflected in each of the products and / or services offered in

  • The products and / or services have VAT included
  • If the price of the products is determined by weight or other unit of measure, either the price per kilogram or meter ..., or either the price of the packaged product, the final price will be included in the receipt.

The prices of the products and / or services may vary in any moment. In this case, the price to apply will be the one in force on the date of order fulfillment. In any case, the final cost will be communicated to the customer in the electronic purchase process before he formalizes his acceptance.


The modality is only for cards

Both personal and bank data will be protected with all the security measures established by Organic Law 3/2018 on Protection of Personal Data and guarantee of digital rights with total confidentiality. All the data provided for these purposes are encrypted to guarantee maximum security. They are hosted on a server certified insurance. In no case is the data of payment provided by Users through the payment gateway, and that They are only kept while the purchase is made, the payment is made and until after the withdrawal period.


The definition of the geographical areas of shipping / delivery, methods and costs Additional items are the responsibility of the sellers.

Shipping costs will be paid by the seller, provided they are in the geographical area of ​​delivery established by the seller.

The product will be delivered to the Customer, who must sign the delivery note delivery to the carrier or to the seller himself.

In accordance with the provisions of the Consolidated Text of the Law on Consumers and Users, the seller will deliver the goods purchased by the User, at the Buyer's address indicated for this purpose in the order form, within the agreed period and, in any case, always before thirty (30) calendar days from the order formulation date.

The delivery time will be expressly indicated for each product or service, always understanding that said delivery period refers to days working days, which will count from the order confirmation date.
In case of unavailability of the product requested in the At the time of processing the order, the seller will inform the customer and proceed to refund the amount.


According to the regulations, the consumer and user will have the right to WITHDRAWAL from the contract for a maximum period of 14 (fourteen) days natural without the need to indicate the reason and without incurring any cost, Except for those provided for in art. 107.2 and 108 of Law 3/2014, of March 27, amending the consolidated text of the General Law for Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of November 16.

Failure to comply with the following conditions will exclude the right withdrawal:

  • The product must be in perfect condition (with its original packaging, documentation ...) without further deterioration than the resulting one of the manipulation of goods to establish their nature, their characteristics or their operation.
  • The product must be accompanied by all accessories and complements

This right of withdrawal is not applicable among others to:

  • Provision of services already executed or started.
  • Contracts for the supply of goods whose price is subject to fluctuations of financial market coefficients that the entrepreneur can't control.
  • Contracts for the supply of products made in accordance with the consumer and user specifications or clearly personalized. Unless they are due to manufacturing or transportation defects.
  • Supply of goods that can deteriorate or expire quickly.
  • Supply of sealed goods that cannot be returned for reasons health or hygiene.
  • Supply of goods that after delivery have been mixed with others.
  • Supply of alcoholic beverages whose price has been agreed upon in the moment of entering into the sale contract, and whose actual value depends on market fluctuations.
  • Contracts for the supply of sound or video recordings sealed or unsealed computer programs by the consumer and user after delivery.
  • Contracts for the supply of daily press, periodicals and magazines, with the exception of subscription contracts for the provision of such publications.
  • Contracts through public auctions.
  • The provision of hosting services or services related to leisure activities, if the contract foresees a date or a specific execution period.
  • The provision of digital content that is not provided on a medium material when execution has started with prior consent express of the consumer and user with the knowledge on their part that consequently you lose your right of withdrawal.

The term to withdraw from the service provision contract is 14 days natural from the day of the conclusion of the contract, the user owing inform the seller (the store) of your desire to exercise such right, which you can do by filling out the form at the end of this document.

The exercise of the right of withdrawal gives rise to the suspension of the service.

The consumer will be notified on a durable medium with an acknowledgment of receipt of said withdrawal.

The withdrawal implies that the seller will proceed to return the amount already paid by the client within a maximum period of 14 calendar days, following the same procedure chosen by the customer for their subscription (provided that the contracted service is not within the exceptions listed above).

Once we receive your request we will contact the client to tell you the details of the return:

  • The merchandise must be delivered to the carrier in perfect condition, packaged in a closed and sealed wrapper that covers its packaging original.
  • The product must be perfectly identified and marked with the Return number provided by Customer Service.
  • Responsible for the lack of conformity of the products with the contract, repairing or replacing the product.
  • The customer will bear the direct costs of returning the goods.

TICsmart SL is committed to making its best efforts to avoid any errors, without fully guaranteeing the completeness, correctness, validity or timeliness, nor its suitability or usefulness in the contents that may appear on the Web. In any case, TICsmart SL will be exempt from any responsibility derived from eventual errors in the contents that may appear on the Web, provided they are not attributable to it.

TICsmart SL may suspend, withdraw or partially or totally cancel the products and / or services at any time and without the need for notice previous. The previous forecast will not affect those products and / or services that are reserved for registered users or that are subject to prior hiring and that will be governed by their specific conditions.

MODIFICATION OF CONDITIONS reserves the right to review and modify the present conditions at any time. You will be subject to the policies and conditions in force at the time you place each order, unless by law or decision of government agencies we must do changes in these policies. In that case, the possible changes will affect also to the orders that you had previously made.

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