Liability is exempted and the Torrelodones City Council due to:

  • Than the platform acts solely as an intermediary. Acting exclusively as a "meeting point".

  • It does not have effective knowledge of whether the activity or information that is sent is illegal or not and whether it damages property or rights of a third party liable for compensation.

Being the responsibility of the sale that is made through  of the seller.

Being only the place where the transaction is made.


According to the regulations, the consumer and user will have the right to DESIST the contract for a maximum period of 14 (fourteen) calendar days without the need to indicate the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of Nov. 16.

If the following conditions are not met, the right of withdrawal will be excluded:

  • The product must be in perfect condition (with its original packaging, documentation ...) without any deterioration other than that resulting from the manipulation of the goods to establish its nature, its characteristics or its operation.

  • The product must be accompanied by all accessories and complements.

    This right of withdrawal is not applicable among others to:

  • Provision of services already executed or started.

  • Contracts for the supply of goods whose price is subject to fluctuations in financial market coefficients that the entrepreneur cannot control.

  • Contracts for the supply of products made according to the specifications of the consumer and user or clearly personalized. Unless they are due to manufacturing or transportation defects.

  • Supply of goods that may deteriorate or expire quickly.

  • Supply of sealed goods that cannot be returned for health or hygiene reasons.

  • Supply of goods that after delivery have been mixed with others.

  • Supply of alcoholic beverages whose price has been agreed at the time of entering into the sale contract, and whose real value depends on market fluctuations.

  • Contracts for the supply of sealed sound or video recordings or computer programs that have been unsealed by the consumer and user after delivery.

  • Contracts for the supply of daily press, periodicals and magazines, with the exception of subscription contracts for the supply of such publications.

  • Contracts through public auctions.

  • The supply of accommodation services or services related to leisure activities, if the contract foresees a specific date or period of execution.

  • The supply of digital content that is not provided on a material support when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.

  • The term to withdraw from the contract for the provision of services is 14 calendar days from the day of the contract, and the user must inform the seller (the store) of his desire to exercise such right, which he can do by filling out the following form Return

    The exercise of the right of withdrawal gives rise to the suspension of the service.

    An acknowledgment of receipt of said withdrawal will be communicated to the consumer on a durable medium.

    The withdrawal implies that the seller will proceed to refund the amount already paid by the customer within a maximum period of 14 calendar days, following the same procedure chosen by the customer for payment (provided that the contracted service is not within the exceptions listed above).

    Once we receive your request, we will contact the customer to indicate the details of the return:

    • The merchandise must be delivered to the carrier in perfect condition, packed in a closed and sealed wrapping that covers its original packaging.
    • The product must be perfectly identified and marked with the return number provided by the Customer Service.
    • Responsible for the lack of conformity of the products with the contract, repairing or replacing the product.
    • The customer will bear the direct costs of returning the goods.